Saultech Technology Co. Ltd.
"Implementing Vital Knowledge was just the beginning; the real value lies in continued use and maintenance. We're committed to feeding knowledge into the system and creating a positive cycle where the more it's used, the more helpful it becomes."
"Implementing Vital Knowledge was just the beginning; the real value lies in continued use and maintenance. We're committed to feeding knowledge into the system and creating a positive cycle where the more it's used, the more helpful it becomes."
Convenient keyword-based search
Preserve and share experiences to help new staff quickly build expertise
Automated reminders and reporting streamline operational workflows
Brand Story
Founded in 2010, Saultech Technology specializes in Pick & Place technology for LED and semiconductor automation. With end-to-end in-house capabilities—from machine design and circuit development to programming—Saultech ensures equipment stability and flexible customization. Its systems are used in roughly 80% of all Mini LED product lines on the market.
Challenges
- Engineering data was scattered across different platforms, making searches inefficient and unreliable
- Daily knowledge and experience were fragmented across personal devices
- Administrative staff had to manually track and organize information of each member
Vital Solutions
- Centralizing Experience into a Scalable Knowledge Engine
As a technology- and talent-intensive sector, the semiconductor equipment industry demands that enterprises continuously innovate and attract top talent. In response to these challenges, Saultech adopted Vital Knowledge in 2021 to centralize internal know-how and prevent knowledge gaps—even amid workforce changes.
Employees began by designing a folder structure based on roles and functions. Each folder was assigned specific content types, knowledge categories, and permission levels. A well-defined folder hierarchy helped guide users to store documents in the right place. Standardized templates with key information fields made it easier to document, retrieve, and understand shared content. With just a keyword, users can now quickly and accurately find the information they need.
Guang-Hui Tseng, Executive Vice President, Saultech Technology (R)
By making shared knowledge easily accessible, the system helps new hires and less experienced engineers get up to speed quickly. This has significantly reduced manual effort and the time spent on searching for answers, boosting overall efficiency for Saultech.