HAI LU JYA HE CO., LTD
"Galaxy Software Services offers a range of cloud solutions that support various aspects of business operations, making it an ideal choice for small and medium-sized enterprises."
"Galaxy Software Services offers a range of cloud solutions that support various aspects of business operations, making it an ideal choice for small and medium-sized enterprises."
Reduced physical copies by about 70%
Reduced search time by over 90%—from 30 to 40 minutes to 3 minutes
Established structured learning roadmaps and an instructor directory
Brand Story
Since its founding in 1982, HAI LU JYA HE (HLJH) has been committed to refining and simplifying cutting oil management. Through years of dedication, the company has built a strong foundation in the industrial market with its high-quality lubricants and exceptional after-sales service. With over 30 years of experience in lubricant sales, HLJH provides comprehensive pre-sales and after-sales support to ensure seamless customer experience.
Challenges
- Effective cross-department communication is essential, requiring a faster and more structured way to share information while keeping records to streamline overall operations.
- Training materials from external instructors are not easily accessible for employees to reference and learn from, and it is difficult to collect feedback and assess trainee satisfaction.
- The company aims to develop into a learning organization where new employees can independently acquire knowledge without relying on senior staff for guidance.
Vital Solutions
- Enhancing Knowledge Access and Retention
- Boosting Process Efficiency
Vital Knowledge: Enhancing Knowledge Access and Retention
To ensure that institutional knowledge is effectively preserved and readily accessible, HAI LU JYA HE implemented Vital Knowledge, a centralized knowledge management system that streamlines document retrieval and facilitates seamless information sharing across departments.
In addition, the time required to find key documents has been reduced by 90 percent, cutting retrieval time from an average of 30 to 40 minutes to just 3 minutes.
Sales team members can now access the system via their mobile devices and retrieve the necessary files in just 3 minutes. Compared to the previous method of sharing files through LINE, the new system provides a secure, trackable record of file usage, significantly enhancing data security.
Huan-Long Tseng, General Manager of HAI LU JYA HE CO., LTD
Vital BizForm: Boosting Process Efficiency
To enhance operational efficiency and streamline approvals, HAI LU JYA HE implemented Vital BizForm, a digital form management system that replaces manual, paper-based processes.
After implementing BizForm, it enables remote sign-offs and shortens processing time from five to seven days to near-instant completion, reducing approval time significantly.
Paper consumption has decreased by 70% , lowering costs and supporting sustainability initiatives.
Finance and HR teams use Vital BizForm for expense approvals, contract sign-offs, training records, and surveys, ensuring faster, more accurate processing.