我們的客戶資料就是公司資產。把流程搬上系統，不只是為了省紙、省人力，更讓我們能看清自己做了什麼、對象是誰、成果如何。

趁著生成式 AI 崛起，碩隆推進內容結構化，整理技術手冊、業務筆記與產品資料，準備串接 Vital Knowledge 的 GenAI 模組，打造一個「能對話、會教學」的智慧助手。

對 MJ 老師而言，成交並不是結束，而是顧客關係的起點。通過細緻且恆溫的「顧客經營」，他成功推動瑞氏生技核心品牌「GA 黃金甲」實現了 40% 的年營收增長，並將顧客回購率提升至 50%。

Over the last ten years, we've updated our store POS and ERP systems every few years, but we've always stayed with the Vital CRM from Galaxy Software Services. They really understand the importance of customer relationships and what matters most to customers. They don’t just help solve problems—they keep bringing in fresh tech and services, which is why we've kept working with them all these years.

In sales management, the team leverages the note-taking feature to record key customer information, allowing managers to log in at any time to track project progress. During sales meetings, representatives can directly access their notes for reporting, saving the trouble of cumbersome Excel files and enabling managers to gain real-time business insights more efficiently."

居家整聊室透過由內而外的自我梳理，不只讓顧客回購率提升 20%，也讓服務模式延伸至多元即時生活服務，如寵物保姆或除蟲，開創出全新的商業模式。

“Under Chairman Ming-Hung Tsai’s leadership, I.N.T. International INC successfully transformed from a textile material supplier into a leader in the dyeing and finishing industry. By implementing GSS’s Vital NetZero solution, the company has achieved self-initiated carbon accounting, laying a vital foundation for its sustainable transition.”

"Galaxy Software Services offers a range of cloud solutions that support various aspects of business operations, making it an ideal choice for small and medium-sized enterprises."

"GSS's consulting services have greatly enhanced the success of our system implementation, making them an invaluable partner in our dual transformation toward digitalization and sustainability."

在會員經營日漸深化的過程中，檜山坊也善用自動化中心模組，逐步取代原本的人工作業，像是會員升降級、互動節點的設定與訊息觸發等，皆透過預設條件自動化處理，提升效率與準確度。